Terms and Conditions

Late updated: 30th May, 2024

1. General Information

PHT Cleaning Service Address: 68 Quarryknowe Street, G31 5ND, Glasgow Phone Number: +44 7835 720915 Email: [email protected]

2. Service Agreement

PHT Cleaning offers a variety of services including deep cleaning, routine cleaning, Airbnb cleaning, post-construction cleaning, and general cleaning services. Customers can book our services by calling us at +44 7835 720915 or obtaining a quote from our website at phtcleaning.com/booking. We primarily serve Glasgow and Scotland, with no minimum booking requirements. For services not mentioned on the website or for further inquiries, please contact us via our Contact Us page or call us directly.

3. Pricing and Payment

Pricing is determined based on the selected service, charged per service rather than hourly. Payment is made upon delivery or after the service. We currently do not accept online payments through our website. There are no hidden charges.

4. Cancellation and Rescheduling

Customers can cancel or reschedule their appointments without any fees unless the cleaning team is already en route to the service location. Cancellations should be made at least 2 days before the scheduled date.

5. Satisfaction Guarantee

Our 100% Worry-Free Guarantee ensures that all customers are satisfied with our services. If you are not satisfied, please report the issue via our Contact Us page, email us at [email protected], or call us at +44 7835 720915 within 24 hours. We will return to make it right.

6. Health and Safety

We adhere to strict health and safety procedures to ensure the well-being of our customers and staff. This includes:

  • Using safe and effective cleaning products.
  • Ensuring our staff are trained in health and safety protocols.
  • Implementing measures to prevent the spread of infections, including enhanced disinfection services for high-touch surfaces.
  • Providing a safe cleaning environment, particularly when working around pets and children.
7. Liability and Insurance

We handle customers’ properties with the utmost care and concern. PHT Cleaning is fully insured and will refund any damages to customers’ properties, provided it can be proven that the damages were caused by our staff during our cleaning services.

8. Privacy and Data Protection

We collect customer information such as names, addresses, contact details, and service preferences to provide and improve our services. We are committed to protecting your privacy and will not share your information with third parties without your consent. Our data protection practices include:

  • Secure storage of personal data.
  • Limiting access to customer information to authorized personnel only.
  • Regularly updating our privacy policy to comply with data protection laws.
9. Employee Conduct

Our staff are well-trained professionals who adhere to high standards of conduct. They are expected to:

  • Behave respectfully and courteously at all times.
  • Follow all safety and cleaning protocols.
  • Maintain confidentiality regarding customer information. If you have any complaints about a cleaner’s conduct, please contact us immediately.
10. Modifications to Terms

Any changes to our terms and conditions will be announced on our website and emailed to customers subscribed to our email lists. It is the customer’s responsibility to review any changes.

By using our services, you agree to these terms and conditions. If you have any questions or need further clarification, please contact us at +44 7835 720915 or email us at [email protected].